Shipping & Returns

Shipping

  • What shipping methods do you use? All orders are shipped via courier across Canada. 
  • How long will my order take to arrive? We do our best to ship your order as soon as possible. Delivery times will depend on the destination. After your order has been picked and packed by our warehouse team, orders in Ontario & Quebec will arrive in approximately 3 business days, while orders in other provinces and territories will arrive in about 5 business days. Please note: if you are located in a rural location, delivery times may be longer.
  • Do you offer express shipping? We're thrilled to be able to offer free shipping on all orders. We definitely understand that you want to try out our products as soon as possible, and for that reason, we always aim to ship your order out as fast as we can. At the moment, we only offer regular shipping and do not have any express shipping options. 

Returns

  • What is your return policy? We want you to be happy with your purcahses. If you have any need to return a Wellness Kit, please contact us at 1-888-226-7733 or email us at info@orangenaturals.com. Please be sure to have your Order ID available so we can help you with your request.
  • What do I do if my order arrives damaged? If any of your bottles arrive damaged, please reach out to our Customer Care team as soon as you can. Call us at 1-888-226-7733 or reply to your order confirmation email with details and a picture. We'll be sure to get everything sorted out for you!