Frequently Asked Questions

If at any time you have a question or comment, please contact our Customer Care team and we'll be happy to assist you. You can reach us at 1-888-226-7733 or at info@orangenaturals.com. You can reply to your order confirmation email too!

Orders

  • Why buy Orange Naturals online? While we're offering convenient kits to help support specific health interests, we have partnerships with amazing retailers across Canada. Please be encouraged to visit them in-store or online. Find your local health food store and online retailers here: orangenaturals.com/where-to-buy
  • What methods of payment do you accept? At this time, we accept Canadian and American credit cards - Visa and Mastercard.
  • When will I be charged for my order? You'll be charged at the same time you're placing your order. To complete your ordering process, we'll ask you for your payment details. Once your credit card has been processed, we'll provide you with a confirmation, indicating that your order has been received. 
  • Where do you ship? We ship to all Canadian addresses that are served by FedEx. We are unable to ship to P.O. Box locations and encourage you to provide an alternate address so we can ensure proper delivery of your order.
  • Is my order subject to tax? Yes, you will be charged tax based on the destination province or territory of your order.
  • How do I know that my order has been received? As soon as you place your order, you'll receive a confirmation email from us. If you have any questions about the status of your order, please reply to your order confirmation email (or email us at info@orangenaturals.com). Please be sure to provide your Order ID, which you can find in your order confirmation email. This will allow our Customer Care team to better help you.
  • What if I place an order but don't receive confirmation? If you've placed an order and have reached the confirmation page on our website, but cannot seem to find a confirmation email from us, please check your Spam or Junk Mail folder. If you still cannot find your confirmation, please email us to check on your order. We'd be happy to help!
  • How do I cancel my order? If you need to cancel an order after you've placed it, we'll do our best to accommodate your request. Please note that order cancellation is time-sensitive, so please get in touch with our Customer Care team as soon as possible. You can request a cancellation by replying to your order confirmation email or by emailing us at info@orangenaturals.com. Please be sure to include your Order ID, as provided in your email confirmation. 
  • Can I make changes to an order that has been already placed? We always recommend that you take your time when deciding on your order and be sure to double check before clicking submit. We understand that you may need to make changes. Please contact us by replying to your confirmation email or email us at info@orangenaturals.com with your Order ID. We will try our best to make any necessary adjustments. 
  • Where is my receipt? I don't see it in the box. That's correct, we don't place a receipt in your package. When you place your order, we email an order confirmation to the email you provide. This serves as your receipt, should you have any questions or require any additional steps later on.
  • What do I do if the item I want is sold out? We're sorry if the Wellness Kit you want is sold out! At this time, there is a limited supply of each Wellness Kit. If you'd like to stay informed of when there might be a restock, please email us at info@orangenaturals.com

Shipping

  • What shipping methods do you use? All orders are shipped via courier across Canada. 
  • How long will my order take to arrive? We do our best to ship your order as soon as possible. Delivery times will depend on the destination. After your order has been picked and packed by our warehouse team, orders in Ontario & Quebec will arrive in approximately 3 business days, while orders in other provinces and territories will arrive in about 5 business days. Please note: if you are located in a rural location, delivery times may be longer.
  • Do you offer express shipping? We're thrilled to be able to offer free shipping on all orders. We definitely understand that you want to try out our products as soon as possible, and for that reason, we always aim to ship your order out as fast as we can. At the moment, we only offer regular shipping and do not have any express shipping options. 

Returns

  • What is your return policy? We want you to be happy with your purcahses. If you have any need to return a Wellness Kit, please contact us at 1-888-226-7733 or email us at info@orangenaturals.com. Please be sure to have your Order ID available so we can help you with your request.
  • What do I do if my order arrives damaged? If any of your bottles arrive damaged, please reach out to our Customer Care team as soon as you can. Call us at 1-888-226-7733 or reply to your order confirmation email with details and a picture. We'll be sure to get everything sorted out for you!

Other

  • What are your hours of operation? Our Customer Care team is happy to help you from Monday to Friday, between the hours of 9am-5pm EST. If you find yourself with questions outside of these hours, please leave us a message at 1-888-226-7733 or send us an email at info@orangenaturals.com. We'll be sure to get back to you as soon as we can!
  • Can I mix and match different products within a Wellness Kit? We've listened to your questions and concerns, and have curated these Wellness Kits to meet those needs. Our kits have been hand-picked based on the synergistic benefits of the products, and for that reason, we're not currently offering any mixing and matching. 
  • Can I purchase this as a gift for someone else? Of course! We don't include any receipts in the box, so as long as you enter your email address when you're checking out along with your recipient's shipping information, the surprise won't be ruined. Since you'll be shipping to a different address, remember to enter your billing address to ensure there are no issues when processing the order.